Frequently Asked Questions
Please contact our Customer Support Team at forx5uk@gmail.com for more information!
General information
Shipping & Delivery
Returns & Exchanges
I placed an order where is it?
All items are dispatched from our warehouse within 2 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order.
How long will be the shipping time frame?
Depending on customers and country of destination, there will be different ways of shipping time frame: Next Day (UK only) for £4.99, 48 Hours Tracked (free), International Tracked (3-7 business days) Free Delivery, International Express (2-4 business days) for 15.95€, and much more. For more information, customers can contact us or can chose the favourite option during the checkout process.
Where can I find more information about products?
Customers can find more information about products on the product description on website and can contact us if they need help or more details.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.
Do you ship worldwide?
Yes! Please visit our International page for shipping & returns information for your country.
How can I return my order?
Returning an item is easy! Just visit our Returns Policy with your order number and email to get started. There, you can initiate your return and choose your preferred method (mail-in or in-store return if available). The portal will guide you through generating a return label if applicable. For a smooth return, securely pack your items in the original packaging if possible. Finally, ship your return using the designated carrier or bring it back to a store depending on your chosen method.
How long do I have to return my order?
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at forx5uk@gmail.com
What is your returns policy?
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at forx5uk@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.